Lovesac

If I could give them a 0 rating I would. I purchased a sectional 06/04/23.

It was delivered and right after it was delivered. I called Lovesac to say that I wanted to return it. The sectional is never been taken out of the boxes, and I have had it on my porch for almost 2 months. My porch is a covered porch so its not damaging the sectional but I havent been able to use my porch for two months this summer because all of these boxes are on it.

Ive called repeatedly to have them come pick it up With no success and they never have they never answer their phone. Its always an answering machine when I do get a hold of them. They guarantee me theyre coming to pick it up and dont. I am beyond angry and upset!

The fact that they say returns are no problem is an outright lie . In the meantime I have had to pay two payments on my credit card to keep my credit rating intact.

Too expensive!!! The couch covers do not fit, the sales representative was awful, but our only desire as parents of young kids was to invest in a couch that could withstand kids!!!

Its a LIE!!! The kids leave candy on the couch and guess what the fabric rips when you peel the candy off!!! I have a 9k couch and one half of the couch has no back pieces, crazy! I wanted to make this couch work so Im past my 60 days but if I despise this purchase, I wish it never happened!

Dont buy this furniture, it does not stay clean with kids, its impossible to put together, rings are left behind when you clean.

Im on a full year of owning the couch and it looks terrible!!! We are ready to get a new couch and we feel robbed by this company!!!

Several furniture products were purchased from Lovesac within the past 5 years, that were covered with what was called standard leather (actually a fake leather product). Starting at about 3.5 years after the purchase, all of the covers on these products began to spontaneously deteriorate (pictures attached).

At this point in time (maybe 1.5 years since purchase), all of the products have spontaneously and seriously deteriorated (see attached pictures). We went in to the local store in Omaha Nebraska, and asked about whether this should be covered under a manufacturers defect, as it is readily apparent that the covering material on a couch should not just suddenly disintegrate. We were told that the product is out of warranty (3 year warranty), and they stated that the couch must have abused in some way to cause this (such as sunlight or by washing) . The couch is not in the sun and has not been abused or otherwise treated in any way that should have caused this damage.

The fact is, careful analysis of the pattern of degradation and the process shows that this material is of inferior quality, and should not have been sold and marketed as "designed for life", as was inappropriately represented by the company. Others should be made aware that the marketing and representation made by this company that their products are of high quality, commensurate with the price paid, are misrepresentations of the facts.

Reviews of online reviews that are publicly available (google search and at the company's website) find several other cases of complaints about this and similar products from this company - in fact they have discontinued selling this type of cover, which suggests that they are aware of the problem and are ignoring the complaints. I believe this poor quality product qualifies for reimbursement under the "lemon law" statues of the US and that this company should be the target of a class action suit over their failure to recall and replace this product.

I received my Lovesac yesterday. One Fedex box was ripped and at end of day a cover is missing from a Side.

Also, I had a deep configuration but they sent the wrong pillows and covers to go with the deep. So I have 3 pillows that don't fit, and their covers and no cover for my side. I call customer service. Automated response.

The first 2 times I let the automated system call me back. Never happened! Then I call and decided to wait on hold, and after 5 minutes it forces me to put in a number to call me back at. I couldn't believe it, so I called again.

Same thing. I'm now concerned that the company just doesn't care about customers. How can you make a delivery, get a call from a new customer who bought 2 large lovesacs and not allow them to talk to anyone??? Oh, yesterday I submitted:

1.

An email to customer service: no response

2.

A text to a number that they say I should use for a chat, and guess what; no response.

This is the shadiest customer service, especially for items that are as expensive as their sectionals are. Shocking

I have been waiting since 8 AM at Aurora speedco for my semi to get brakes on both drivers the clutch adjustments for fan belts the mechanic has been struggling in the heat he Been

My truck is not done the manager here wont do anything about it Mchanic is struggling in the heat I had words with the manager that he had no business being a manager and not doing his job he told me to get the *** out my truck is not done I am a professional trucking company owner and I have never been treated this way by your place of business ever you need to fire this manager Quinton and get somebody and that cares about their customer service and their employees

I would like my my money back.

I have spoken to several customer service reps,went to the store and personally spoke with a manager about the defective pillowsac. I purchased it in February 2021 and in july the sac appeared deflated.

I don't have pets or small children.

There wasn't any justifiable reason why this sac appeared so deflated in 6 months.

Since then I have sent numerous emails, called several times and as I said previously went to the store and spoke with the manager. I have been promised over and over fill for this terrible product.

At this point, I want a refund for the inconvenience and the absurd lack of response on behalf of your company.

My contact number is 770-576-****.

Please let me know how this will be addressed.

Thank you

Peggy Kopf

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