I am a clean freak. My house has tile floors and white furniture.
I try to keep everything white glove ready. Anyhow, I was at the Lovesac store in Mission Viejo and the sales person gave me a great deal if I bought the floor model, she said. I bought the SuperSac foam filled bag, and brought it home. Fell to sleep on it the first night I had it.
Woke up and went straight to my desk to do computer work. Saw three dots on my elbow, and thought nothing of it. Later that evening, my room mate gasped as she saw red marks all over my back and sides. I had slept on the lovesac the night before, and I thought maybe I was allergic to the fabric?
No, upon looking at the seams of the bag, found 2 bed bugs squished. I called Lovesac immediately the next day, and Will, a sales person, told me that I could just throw the bag away and they would send me a new one. I was satisfied with that. BUT, 5 Hours later, after I had wrapped up the bag for the trash, I got a phone call from the company saying they would not send me a new bag, and no refund.
The manager Kelli was extremely evasive and would not let me return the bag, even though Will, her sales person promised me that I could. They just did not want to accept responsibility. I threw the $470 bag away anyways, and chalked it up to experience and that I would tell everyone that I know to never shop at Lovesac because they have terrible customer service and their floor models can, just like tons of public places, come with bed bugs, but they were unwilling to help solve the issue. I got an exterminator to look at the sac, and he confirmed the 2 dead bugs were in fact bed bugs.
I also had him scope my house and he found no signs of bed bugs inside my house. After I got the lovesac out of the house, I have not been bit since. I also had those bed bug dogs come out to sniff about 2 weeks later, and they found nothing in my house. I am sure that the bed bugs came from the Mission Viejo lovesac store.
I will never shop at that store again, and because of this experience be very cautious about saving 20 dollars to buy a floor model. Once I paid for the exterminator and the bed bug sniffing dogs, that was an added expense of just about how much I paid fkr the sac itself. If Lovesac would have swapped out the sac, at no charge, I would have been pleased with the company. They did not even offer to pay for the $25 exterminator audit that I had done on the sac, which I have an invoice that states in the notes section "customer has had Lovesac for one day, date and copy of receipt stapled here...Found eggs and Bed bug specimen in sac".
They did not, and they wanted nothing to do with me on the phone once I mentioned that their floor model Lovesac came with bed bugs. It was disturbing and I get itchy again just writing my account of this again.
Monetary Loss: $500.