This whole page is pretty disappointing. Alot of customers complaining about things that they are unfamiliar and naive about.
Lovesac has been a great product for me, the service was amazing, if it isn't There are 1000 phone numbers to call on the website to get what you need solved. They have great options to meet your needs and wants. Their lifetime warranty is also a huge plus. I suggest going in stores to make your purchase.
Every one that has helped me did it with a smile on their face and got me everything i needed. They also offer 12 months zero percent interest year round. Lovesac is not your average sofa.. it is different...
they are sold differently, shipped differently, and made differently. Just ask about all that in the store so you know what to expect.
Reviewer is in happy mood. Please contact the author of this review to discuss "all reasons" of lovesac sofa. Lovesac needs to read this review and look into the issue (if any) according to poster's claims.