Product: Lovesac Customer Care Clear all filters (0 of 7 reviews match)
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I purchased a Lovesac from Costco and it was a nightmare experience. I didn't receive my complete order after the salesperson made several false claims. The worst part is contacting Lovesac's customer service. They take zero accountability for the issues they cause,...
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1.0
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Lovesac Customer Care
I didn't like
  • Misleading information
  • Customer service
#1418100
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Lovesac - This company is a terrible disappointment. My order arrived incorrectly and I can’t even reach anyone at the Boca Raton store. They only have voice mail and after 3 days of messages no one has calle

Our order was delivered and we are missing furniture. No one answers at your Boca store and they don’t answer their voice mail messages.
2.2
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Lovesac Customer Care
#1411044
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Lovesac - *** off

The lady at the store in the Eastview Mall at 240 was a *** When we first walked in she was nice. But when we were trying out the beanbags she started getting pissy. I was looking at a video on my phone. And my volume just so happened to be a little to loud for this *** ears. She goes “THIS IS A BUSINESS! TURN IT DOWN!” As I was turning it down. Then she kept glaring at me which made me really uncomfortable. Needless to say I’m not going to be shopping there anymore.
1.0
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Lovesac Customer Care
#1249336
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Lovesac - Horrible company, beware!!!!

Horrible customer service. Purchased a lovesac before Christmas, had nothing but problems with deliveries and the company. Final return over a month ago and still have not received my money from original purchase. Refunds come by checks after months apparently. Three months so far and I'm yet to recieve my money. Reconsider your purchase!!!!
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
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Lovesac Customer Care
#1202237
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Lovesac - No Response Customer Service
Lovesac - No Response Customer Service
Just got my sactional, love the quality and the design.configuration options are limited to an extent because of the alignment of the holes. I can live with that. Customer service is terrible. I emailed at least 3 times, and got 1 response with a ticket number, but...
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2.8
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Lovesac Customer Care
I liked
  • Comfort and quality
I didn't like
  • Customer service
#1174826
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The reviews do not exaggerate the horrible customer support at Lovesac. The customer support at Lovesac is useless and frustrating. You cannot get a straight answer from the customer support. Instead, customer support at Lovesac repeats the same boilerplate responses...
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Lovesac Customer Care
#1041816
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I just bought the big one 2 moths ago.Paid overs 1000.00. Love it. Super comfy and the family loves it. We we're actually planning on replacing all out furniture with the sactionals as well. Until our pet has an accident.... which is out of the norm. They advertise...
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Anonymous
Katie

Wow. It states washable "cover" online and they tell you in store. The bulk of the sac is the filling and you planned on them just to hand it out??? OMG go to the pet store an...

Anonymous
Anonymous

So everything gets a 1 star because your dog pissed on your sofa. The website is a 1 star because your dog pissed on your sofa and oh, look at that the delivery service got a ...

1.0
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Lovesac Customer Care
#988512
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