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1.8

We own a LoveSac sactional series 5S. I just found out from the store the other day that they have discontinued this series and moved on to the 6s.

Now we can no longer get any pieces to go with this sofa to make it bigger, because the 6S is bigger in every way. The covers won't fit , the extra pieces won't fit, so our couch is obsolete! This is unbelievable that LoveSac would do this to their customers. We purchased this set so that we can build on it.

LoveSac sells its product based on the fact that it will last you a lifetime and that you can add pieces to it or change the covers. Now we're stuck.

Unbelievable! Very disappointed!

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Guest

Same experience with Love Sac. We bought a Series 5 and when we went to recover our Sactional and change colors we learned the series 5 had been discontinued.

But hey, they offered to make us custom covers at a $5k price tag - more than our original purchase! Reselling ours to someone with small apartment or Rec room and NEVER shopping LoveSac again

Guest

BRING BACK THE 5S & KEEP THE 18" SEAT HEIGHT. LOW SEATING STINKS. 6S IS FOR BIG HOUSES 5S IS FOR APT LIVING.

Guest

I agree we purchased a big set, and was hopping to keep adding. came to find out that they no longer have this. very disappointed and angry, have to resend the product back and we are stuck with the ones we have

Sameria Qgw

Same problem here. You should be able to trade in 5S for exact amount of 6S pieces.

Have called customer service and get a different story each time. They said they have pieces, but they are limited and covers are custom orders and pricey.

These were sold as being able to build on for a lifetime. We would love to join a lawsuit.

Guest

Same here, they lie and say you can add on because it will last a lifetime. They however don't say that they will discontinue them and try to force you to buy all new with a measly 30% discount.

Very bad investment. Has anyone tried to go to court for false advertisement?

Guest
reply icon Replying to comment of Guest-1476787

5 Series is not discontinued. It's just not available on their website.

You need to call them directly to order.

I freaked out too, until I reached out to them to look into it. Crisis averted!!

Guest

I also own the 5S and am very disappointed. I think LoveSac should have.

Trade-in program to replace the 5S with the 6S. They have a lifetime warranty, so that should apply here.

Guest

I just resently just experience the same situation and Iโ€™m very upset about this to..

Guest
reply icon Replying to comment of Guest-1415165

The fabric they said I'd be able to get more pieces with was also discontinued. Unbelievable! There should be a class action lawsuit against LoveSac.

Deneice Ltc
reply icon Replying to comment of Guest-1818734

We will move forward with this should our claim not be honored Case Update: 11884**** - Purchased @ Fashion Place Mall - Murray Utah %$#@

Cloyd Gqo
reply icon Replying to comment of Guest-1818734

We would love to know more if this moves forward to a lawsuit. We have a 5S with custom covers and can not add on so it is useless. Very disappointed.

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