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2.1

Purchased a sactional and was sent a side with a stripped anchor. Contacted the company and they sent me a new anchor to replace the broken anchor.

Attempted to remove the anchor was unsuccessful. Contacted the company and they told me to "turn left." How can you turn the anchor left when you cannot *** grip the *** thing? SO, I contacted the company again. This time I was told to use needle nose pliers.

I was clueless as to how they wanted me to use the needle nose pliers on the anchor, so I contacted the company again asking for a replacement instead.

Was contacted by the Lovesac store who told me to use scissors even though it may be dangerous. I shouldn't have to fix something that was sent to me as broken.

Reason of review: Damaged or defective.

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