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#18039

What is the Lovesac return policy?

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by #1677440

According to the LoveSac return policy, customers have 60 days from the date of receiving their order to return and seek a refund or an exchange. LoveSac stipulates clear terms and conditions for returns as follows:
  • Custom merchandise, clearance items, gift card purchases, floor models are final sales, therefore they are not eligible for sale.
  • All merchandise except floor models and clearance merchandise are eligible for a one-time price adjustment within 14 days of being ordered.
  • Shipping and delivery fees are non-refundable.
  • Customers returning items to Canada will be charged a re-shipping fee.
  • When seeking a refund, price adjustment, or to return the product you should produce proof of purchase.

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#18077

How do I contact LoveSac customer support?

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by #1677432

If you need any assistance, you may contact LoveSac Customer Service by phone, by email, by mail, or via social networks. 


LoveSac Customer Service

  • Mailing Address: 2 Landmark Square, Suite 300, Stamford, Connecticut 06901, United States
LoveSac Customer Service Hours are Mon-Fri: 9AM - 5PM EST, Sat-Sun: Closed

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Question:
#18047

What is Lovesac warranty policy?

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by #1677437


According to the LoveSac warranty policy, the company offers differ warranty terms for their various product categories including sactional inserts, sactional covers, sac inserts, sac covers, outdoors sactional inserts, outdoor sactional cushions and covers, and squattoman inserts. For all products, the LoveSac warranty policy states that the company only covers damages that result from manufacturer defects. The warranties do not cover damages that result from commercial or rental use of products, failure to follow the washing instructions for each product, damage caused by pets, odors, mold, water, fire, natural disaster, bodily fluids or ink stains.

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Question:
by Amber D Lqy #79667

Where’s the Love?With all the poor reviews, what are you doing to repair reputation to your brand? Where’s the Love?

Most customer service experiences had no love in it!

Nor, did it have any service. How do you obtain return customers with this type of behavior,

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