Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I was a nervous wreck about buying this couch because I had heard rumors online, and read a lot of complaints. I researched for a long time, and saved up so it was a big purchase for me, and I wanted to get it right.

I probably called and chatted with the customer service people a handful of times before I could make up my mind. They were pretty nice, and seemed to know their stuff. Ultimately, it was the return policy that made me feel better about getting it since you basically get a month to try it. I can’t even tell you how much I love it.

My only regret is not buying it sooner.

We have already washed covers from spilt wine, rearranged for a last minute guest, and it is 100% our family’s home base. I hope in leaving this review, it will put some others at ease while they read these other reviews like I did!

Product or Service Mentioned: Lovesac Sofa.

Reason of review: Good quality.

Company wrote 0 public responses to the review from May 04.
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