I ordered a couch 8/5/15 was told it would be about 4 weeks to make custom. I called to have the shipping put on hold bc my delivery date was close to my move date.
Not only did they put my whole production on hold they blamed me that it was my fault. Not once did I receive a receipt from the sales girl, who made my order via phone, "pre-order" to get her sales early. Never received shipping info. Half my order came at different times.
Had to call and track it my self. Now I am told that my couch is going to be another 3 weeks to produce making it an 8 week turnaround. Spending this kind of money, 10k to be exact and have such horrible service is unacceptable.
The sales girl cursed me out, never said sorry and now is hanging up on me when I call the phone to not take my call. DO NOT SHOP AT DOWNTOWN SUMMERLINE STORE IN LAS VEGAS!!!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of lovesac couch and associated monetary loss in the amount of $8000. Lovesac needs to offer any options to resolve the issue according to poster's claims.
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